Privacy Policy

Information We Collect

We collect information you provide directly to us and information gathered automatically when you interact with our website.

How We Use Your Information

We use the information we collect strictly for legitimate business purposes related to delivering our products and services. Specifically, we use it to:

• Process, fulfil, and track your orders from manufacturing to delivery.
• Communicate order status updates, shipping notifications, and pre-dispatch confirmations.
• Respond to your enquiries, quotation requests, and customer support needs.
• Prepare custom order specifications and coordinate with our artisan workshop.
• Generate export documentation required for international shipments (customs forms, Bill of Lading, certificates of origin, etc.).
• Send occasional newsletters, new collection announcements, or promotional offers — only if you have opted in.
• Improve our website functionality, product offering, and customer experience through analytics.
• Comply with legal obligations under Indian law, GST regulations, and international trade law.

Sharing of Information

We share your information only with parties who are essential to fulfilling your order or operating our services. These include:

• Logistics partners (FedEx, DHL, UPS, BlueDart, Safexpress, and freight forwarders) — to arrange and track delivery of your order.
• Payment gateways — to securely process transactions.
• Customs and government authorities — for international shipments as required by law.
• Website and analytics service providers (such as Google Analytics) — to understand how visitors use our site.
• Legal or regulatory bodies — if required to comply with a court order, legal process, or applicable law.

All third-party service providers are contractually required to protect your data and to use it only for the specific purpose for which it was shared.

Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly (e.g., shopping cart, session management).
• Analytics cookies: Help us understand visitor behaviour so we can improve our website (e.g., Google Analytics).
• Marketing cookies: Used to show relevant advertisements on platforms like Google and Facebook where applicable.
• Social media pixels: Including Pinterest tag, used to measure campaign effectiveness.

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the website. Most modern browsers allow you to view, manage, and delete cookies at any time.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all website communications.
• Restricted access to personal data — only authorised staff with a legitimate business need may access it.
• Secure, PCI-DSS compliant payment processing through authorised gateways. We never store full payment card details on our servers.
• Regular review of our data collection, storage, and processing practices.

While we implement strong security practices, no method of data transmission over the internet is 100% secure. We encourage you to protect your account credentials and contact us immediately if you suspect any unauthorised activity related to your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Specifically:

• Order and transaction records are retained for a minimum of 7 years as required under Indian GST and accounting regulations.
• Customer communication records are retained for up to 3 years after your last interaction with us.
• Export and shipping documentation is retained in accordance with applicable customs and trade law requirements.
• Marketing preferences are retained until you opt out or withdraw consent.

When data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

Your Rights Over Your Data

Depending on your location (India, EU/UK, USA, or other jurisdictions), you may have certain rights regarding your personal data, including:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to our legal retention obligations).
• Right to Object: Object to processing of your personal data for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw it at any time.
• Right to Lodge a Complaint: If you believe we have mishandled your data, you may lodge a complaint with the relevant data protection authority in your country.

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within 30 days.

International Users

Guruji Chair operates from India and delivers to 55+ countries. When you place an order or interact with our website from outside India, your data will be transferred to and processed in India. By using our services, you acknowledge and consent to this transfer.

For customers in the European Union or United Kingdom, this transfer is carried out in accordance with appropriate safeguards under the applicable data protection law (GDPR / UK GDPR). For US customers, we comply with relevant federal and state privacy frameworks. If you have questions about cross-border data transfers applicable to your region, please contact us.

Children's Privacy

Our website and services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted personal data to us, please contact us immediately and we will delete it promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.