Your satisfaction matters to us. As most Guruji Chair products are handcrafted and made-to-order, our returns and cancellation policy reflects the custom nature of our work.
Cancellation
Order Cancellation Policy
Orders may be cancelled within 24 hours of confirmation for a full refund.
After production begins, cancellations may incur material and labour charges.
Custom-made and personalized products cannot be cancelled once approved for production.
Returns
Returns Eligibility
Returns are accepted only if the product is damaged during transit.
Damage must be reported within 48 hours of delivery.
Photos and unboxing video proof are required for verification.
Products must be unused and in original packaging.
Refunds
Refund Process
Once damage is verified, replacement or refund will be initiated.
Refunds are processed within 7–10 business days.
Refunds will be issued to the original payment method.
Non-Returnable
Non-Returnable Items
Custom-designed thrones and personalized chairs.
Items damaged due to misuse or improper handling.
Minor variations in wood grain or finish (natural characteristics).